Frequently Asked Questions
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. For example: If you enter ‘kamgra’, you get thousands of results. When you find a product you’re interested in, simply click the product name or the product image for more details.
Q: What does the term “generic” mean?
A: Generic drugs are produced and distributed without patent protection. A generic contains the same active ingredients as the brand pills and is identified by its chemical name rather than its brand name. Generic Drugs are manufactured by the certified producer but not by the original drug’s producer. Generic drugs can be issued when the brand-name equivalent’s patent expires. Upon the original medicine’s patent expiration any pharmaceutical company can obtain a right on its production and purchase a chemical formula.
Q: Why do generic medicines cost less than brand ones?
A: Unlike generic drugs, a large part of the costs incurred by original manufacturers of brand name drugs are for research and development and advertising. Companies, manufacturing generic medicines do not have to invest in any research and development or pay for advertising and marketing. It is only necessary to purchase a chemical formula to produce a generic drug. Consequently, you get world-class drugs at a reasonable price!
Q: What is the quality of generic drugs?
A: The quality of generic drugs doesn’t differ from its brand name counterparts, even if they differ in shape and color. Generic drugs have identical active ingredients, the quantity and speed of absorption of its active ingredients into the bloodstream.
Q: Are the generic pills sold here FDA approved?
A: All generic pills are FDA approved companies.
Q: Is there a difference between 50mg and 100mg ED tabs? What should be my starting dosage?
A: We’d recommend you the starting dosage of 25mg because you can split your own pills and save more money this way. You should never start with a higher dosage; always work your way up to find out what’s right for you. The standard dosage for example Viagra is 25mg, and the standard dosage for Cialis and Levitra is 20mg. The prescribe dosage determined by your doctor according to your age and weight, so, please, consult your doctor before ordering.
Q: Do you require a prescription before purchasing on your site?
A: Notice that we do not require any prescription for anything you can order on our site, but we strongly recommend you to consult your doctor before ordering anything from us.
Q: What shipping rates do you have?
A: The shipping rates may vary depending on the shipping option you choose, the country of the destination, and the products you order. To find out the shipping cost please contact us.
Q: Do you ship internationally?
A: We ship only to EU countries. Please contact our Customer Service or check the order form to find out the available delivery options for your region.
Q:How orders are being sent?
A: We understand that your confidentiality and anonymity is important when you place an order online with us. That’s why our orders are sent in discreet looking packages without any information of the contents on the outside of the package.
Q: What if the package is damaged or something is missing?
A: In this case you are to contact our support team and notify of the problem. We will either resend the package or refund your payment. See our Delivery Guarantee for more information. Please note that if there are 100 or even more pills in your order, the order will be sent in several packages.
Q: Can my order be delayed at customs if i am outside UK?
A: If this happens, you’ll be informed additionally. The recipient is asked to come and give a permission to examine the parcel. After that you should receive your products. If you have any problems with getting your order, please let us know and we will try to resolve the problem.
Q: What sum do I have to pay if you reship the product?
A: We will reship the product free of charge. No additional charges will be placed.
Q:What if the order isn’t received during the delivery time?
A: If the order isn’t received during the delivery time we guarantee to reship the product free of charge or give your money back.
Q: How can I order from you?
A: To make an order you have to choose the product you are to purchase by clicking “Buy now” button. Then you choose the amount of pills you wish to buy and after what you have to click “Checkout”. Fill in the order information required, checking all the fields, pills quantity and press on “Submit transaction” button. If the order is accepted you will see the notification on the screen and the order confirmation message will be automatically sent to the e-mail address you specify.
Q: When will my credit card be charged?
A: As soon as you fill in the form at the checkout page and press the “Submit” button, the information is transmitted to our processing center where it is checked and thus the credit card is charged. As soon as the payment is authorized, your order is approved and processed.
Q: Can I cancel the order and can I get my card credited?
A:If the order is on Hold and has not been processed yet then Yes , but first you must contact us
Q: How can I check the status of my order?
A: We have 2 options to do that: •to contact our support team (Contact Us) •to check the status from the web site through option Order Status
Q: What if I didn’t find an answer to my question here?
A: Please contact our custom support team any time and we’ll answer your questions.
Q: What payments do you accept?
A:We accept the debit credit cards such as Visa, MasterCard, AMEX,Discover
Q: Do you have the money back guarantee?
A: In case of non-delivery of the product we guarantee to return the money.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.